Jaakko Lehtinen is heading OpusCapita’s Intelligent Automation organisation which provides automation services and consulting for customers in various industries. Jaakko has more than 10 years of experience in various outsourcing, service delivery development, operations management, product development, technology development and process improvement roles in OpusCapita. Jaakko is a technology enthusiast and follows up closely how machine learning, natural language user interfaces
and artificial intelligence will affect knowledge work.