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Event Merchant Agreement

If you are organising or taking part in any events that are scheduled, sold or otherwise transacted through EU Agenda Website, you understand and agree to these Terms and to the Event Merchant Agreement. This Event Merchant Agreement is an integral part of EU Agenda Terms of Use, by using EU Agenda Website you undertake, understand and agree to EU Agenda Terms of Use and Event Merchant Agreement along with any other relevant documents, including but not limited to Privacy Policy.

  1. Nature of relationship
  2. Refund of fees
  3. These are the terms that apply when you’re creating an event
  4. Payment partners
  5. Personal data
  6. Services and fees
  7. VAT information

1. Nature of relationship

EU Agenda provides an organisational platform for events. When an Organiser creates an event on EU Agenda, they’re welcoming other Users to form an agreement with them. Anyone who purchases a place or a ticket to the event is accepting the Organiser’s offer, and forming that agreement.

EU Agenda is not a part of this agreement; the agreement is a direct legal agreement between Organisers and their purchasers. The Organiser is solely responsible for fulfilling the promises made in their event. If they’re unable to satisfy the terms of this agreement, they may be subject to legal action by purchasers.

2. Refund of fees

EU Agenda doesn’t offer refunds. All fees, charges and deductions are payment for the services EU Agenda provides to you and are non-refundable, non-cancellable and nonnegotiable. Responsibility for finishing an event lies entirely with the event creator. EU Agenda doesn’t hold funds on creators’ behalf, cannot guarantee creators’ work, and does not offer refunds.

Should the User receive incorrect or invalid services, including but not limited to, should the event be cancelled, the User will need to contact the appropriate event Organiser to arrange, as appropriate and depending on availability, another booking, credit or refund. EU Agenda is not part to any transactions and cannot process refunds or assist Users in resolving these issues. EU Agenda does not provide refund of any fees it charges Organisers for organising events. Organisers will need to arrange appropriate compensation to Users affected, and Organisers undertake and agree that they will not, under any circumstances, claim or request EU Agenda to refund any fees it charged as part of placing event information on the EU Agenda Website or transacting via EU Agenda Website.

Currently EU Agenda charges a flat, non-refundable, non-negotiable and non-cancellable fee of three percent (3%) (the Fee) of the Transaction Value of each Transaction. Transaction Value shall mean total consideration paid or payable (e.g. cash, credit card payment, PayPal transfer and others) to the Organiser. The Fee doesn’t include any VAT charges, which will be added to the Fee where applicable. EU Agenda may change the Fee charged at any time, should the Fee change from above EU Agenda will update the terms accordingly.

EU Agenda Payment Partners may charge their own fees on any transactions they handle, which will be in addition to EU Agenda Fee. For further information please visit the appropriate Payment Partner website (for example Stripe legal agreements can be found at https://stripe.com/ie/legal. Note you will need to select country for your own Service Agreement).

3. These are the terms that apply when you’re creating an event

You can refund User purchases if you want. If you do, you have no further obligation to that specific purchaser, and no agreement exists between you.

We’ll charge our fees before putting funds in your account. EU Agenda and its Payment Partners will subtract fees before transmitting the proceeds of a campaign.

Some purchases can’t be collected, which might reduce the amount of payments you get. When some payments can’t be collected, including but not limited to when a purchaser’s credit card expires, and they don’t provide updated information, EU Agenda can’t guarantee that the amount of payments you receive will be exactly equal to the full amount purchased minus fees.

If you create an event which is not free (example charges for tickets or involves some sort of payment), we (and our Payment Partners) collect fees.

4. Payment partners

EU Agenda partners with other companies (including but not limited to Stripe) for payment processing. When you back or create an event, you’re also agreeing to the payment processor’s terms of service. If in doubt, please visit the payment processors website and carefully study their User terms and Conditions. By creating an event you declare that you agreed to such Terms and Conditions.

Users acknowledge that by using EU Agenda, You are agreeing to any and all applicable terms and conditions set forth by our Payment Partners, in addition to these Terms of Service, including, Stripe's terms of service. If EU Agenda choses to change partners, Users acknowledge that by using EU Agenda, they agree to the terms and conditions of the new partner.

5. Personal data

Organisers authorise EU Agenda to share Organisers personal information, details, contacts and data (Personal Data) and information relating to Organiser events and transactions on EU Agenda Website with EU Agenda Payment Partners and with your bank or other financial institution, in each case to the extent in which the Organiser transactions or events involve such third parties. In addition, you authorize EU Agenda to verify your Personal Data and conduct due diligence on you through third parties, including third party credit reporting agencies.

6. Services and fees

EU Agenda reserves the right to change, suspend or discontinue, temporarily or permanently, the Services (or any part thereof). EU Agenda reserves the right to change, suspend or discontinue, temporarily or permanently, relationship with any third party including but not limited to Stripe. EU Agenda will endeavour to give you notice of any such modification, suspension or discontinuance. You agree that, to the extent permitted by law, EU Agenda will not be liable to you for any modification, suspension or discontinuance of the Services in accordance with these Terms of Service.

Fees are deducted directly from each Event purchase, and will not be reflected in the amount that an Organiser can withdraw from the total. We reserve the right to change EU Agenda's Fee pricing from time to time. If EU Agenda does change its Fees, EU Agenda will provide advance notice of the change on the Platform or in email to you, at EU Agenda's option. Your continued use of the Services after the Fee change becomes effective constitutes your acceptance of the updated Fees.

From time to time, EU Agenda may place a hold on a User account (a "Freeze"), restricting Withdrawals (defined herein) by a User. Some of the reasons that we may place a Freeze on a User account include the following:

  1. if we have reason to believe (in our sole discretion) that information provided by a User is false, misleading, or fraudulent, or that funds are being used in a prohibited manner,
  2. if the funds available should be provided directly to a person other than the User (including but not limited to a legal beneficiary or person entitled by law to act on behalf of a User),
  3. if we have reason to believe that User has violated these Terms of Service, or
  4. if required in order to comply with a court order, subpoena, writ, injunction, or as otherwise required under applicable laws and regulations.

7. VAT information

For customers throughout the European Union, VAT will be applied to your transactions, where it is legally appropriate for EU Agenda to do so, and will appear on your receipt. VAT will be payable at the applicable rate and may vary from country to country. Should you not wish to apply the applicable VAT you will need to notify EU Agenda via applicable settings on the site or via contacting EU Agenda Support.

If you are registered for VAT within the EU and do not wish to pay the tax you will be able to opt so by providing specific information to EU Agenda. Customer support is available to assist with any questions in this regard.

Last updated on 20 February 2017