ObjectiveIn a time of drastic change in both financial services regulation and EU consumer law, with the impact of the financial crisis on citizens and the industry still palpable, this conference will analyse the existing legislation on consumer protection in the area of financial services and illustrate emerging legal developments.Key issuesThe application of the EU consumer acquis in financial services Sector-specific regulation for protecting retail users in the banking, investment and insurance marketsThe proposal for a Directive on mortgage creditThe problem of over-indebtedness Alternative dispute resolution in financial services The new Consumer Rights Directive The potential impact of an optional instrument for European contract law on financial services