With ever more complex products and processes, the scope for things to go wrong seems to increase day by day. The efficient resolution of problems is essential to keep products on the shelf and avoid wasting time and money. Trouble-shooting is therefore a core business competence. During this course, delivered by scientists from Leatherhead Food Research with wide product experience, delegates will learn about the key problems that can occur, how to diagnose them with detailed analyses, and the action plans that are necessary to prevent reoccurrence.The course is designed for technical staff in Manufacturing, Product Development, and Quality Assurance, who are responsible for the diagnosis and resolution of quality issues and other technical problems. Marketing and Supply Chain Managers may also benefit from the comprehensive overview that the course provides. The course combines classroom teaching with practical exercises and real-life case studies. From this course you willUnderstand the basics of crisis management and the importance of consumer feedbackAppreciate the major food contaminants and where they come fromLearn about the tools and techniques for analysing foodsUnderstand the inherent product characteristics that can lead to problems