The Customer Experience for Financial Services Exchange is an invitation-only forum providing 60 hand selected COOs, CMOs, SVPs and Heads of Customer Experience from across the financial services spectrum to meet, network, benchmark and share ideas and best practices on how to overcome the critical challenges facing customer experience leaders now and in years to come. Attend the Customer Experience in Financial Services Exchange along with Europe's leading minds in customer and brand experience from across a range of B2B and B2C financial service organisations, to discuss key issues including:Effectively managing the migration to online and mobile bankingExtracting maximum value from social media to ensure a holistic customer experienceGaining a comprehensive understanding of the regulatory environmentImplementing appropriate processes and channel strategies to counter changes in consumer behaviourMoving from 'big data' to actionable insight to drive continuous business improvementsEmbedding customer centricity through effective people engagement, motivation and training At the Exchange, the world's most senior executive responsible customer experience within the financial sector and a selection of the innovation solution providers gather to exchange knowledge and discuss best practice on aligning business strategy whilst regaining customer trust and increasing customer satisfaction and loyalty.