Target groupThis two-day training course is designed for public administrators at European, national and local level, staff of international organisations, NGOs and interested parties working in or dealing with public services. The course is particularly relevant for people involved in business transformation, property and estates, HR and culture change, and anyone involved in public service reform and improving efficiency.DescriptionSmart Working is a combination of business transformation and flexible working, enabled by changes to technologies, to working environments and to the working culture of organisations. It is an emerging ‘inter-disciplinary discipline’ that involves the people, property and technology functions working together to deliver change.It is particularly appropriate for public sector organisations in the current economic climate, as they are under constant pressure to deliver more and better quality services at a reduced cost to the taxpayer. Properly implemented, Smart Working can deliver a range of measurable benefits across the ‘Triple Bottom Line’ – business benefits, benefits to employees, and wider environmental and social benefits. The benefits include improved productivity, working more closely with customers, reduced costs, improved choice and better work-life balance for employees, as well as reduced travel and use of resources.This course will examine current practice and emerging trends in Smart Working, benefits to target, changes to workplaces, changes to technologies, and changes to culture and behaviour. The focus will be highly practical, engaging delegates in sharing experiences, finding solutions to issues, and learning the practical steps to take to implement Smart Working.Learning methodologyThe programme will be implemented through a variety of training methods, presentations, case studies, discussions, group exercises, etc.ObjectivesBy the end of the training participants should have a clear understanding of the nature of Smart Working, the opportunities to achieve benefits, how to identify and overcome constraints, the principles of a Smart Working culture, how to use new technologies and work spaces to achieve the benefits, and the practical steps to put Smart Working into practice.