89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research). With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been. Customers have more and more control over how they choose to interact with their telecom provider.That's why the Customer Experience Exchange for Telecoms exists! The Exchange brings together 70 C-level and VPs/Directors of Customer Experience, Marketing, Customer Operations and Digital Strategy from across the industry to discuss the practicalities of increasing customer retention and loyalty in this hypercompetitive market.The Exchange is an invitation only forum that brings together Europe's leading customer experience minds within the Telecoms industry.Speakers already include:BT - General Manager - Digital CareDeutsche Telekom - Managing Director, Customer ExperienceDixons Carphone - General Manager, MVNOEE - Director of eCommerceVodafone - Director of Commercial OperationsAt the Exchange experts will be discussing how to:Embed customer centricity through effective people engagement, motivation and trainingDevelop an inspirational brand and seamless customer experience across all channelsDemonstrate the ROI of customer experienceUse customer insight and analytics to drive continuous business improvementsIntegrate social media into your customer experience strategyLeverage your Customer Experience strategy as a catalyst for growth“An ideal platform for Customer Experience professionals looking to discuss their challenges with their peers” Chief Customer Officer, Telemach“The CEE was a great opportunity to understand the approach in other companies, to share common challenges and find new solutions or subjects to be investigated”VP B2B Customer Experience, T-MobileFurther information about the speakers, agenda and attending as a delegate or a solution provider can be found by calling +44 207 368 9484 or by visiting the website.