The seminar will start by elaborating what it really means
to create public value for citizens and how different
concepts of governance and accountability relate to this.
This will enable participants to engage in a “worst practice”
performance management case study emanating from
the United States. This will then be contrasted with a
discussion of the Vanguard Method - derived from E.W.
Deming, the originator of modern quality management -
and its use in the Dutch police force.
The second day will explain and develop key theories
regarding motivation and organisational learning that
underpin the Vanguard method. The same theories will
be demonstrated to underpin Human Centred Design, a
methodology used by public sector organisations such as
MINDLAB in Denmark. This method will also be explained
using a case study of the Life programme for troubled
families in the UK.
23 Jun 2016 @ 12:00 am
24 Jun 2016 @ 12:01 am
Duration: 1 days
Onze Lieve Vrouweplein 22