The seminar will start by elaborating what it really means

to create public value for citizens and how different

concepts of governance and accountability relate to this.

This will enable participants to engage in a “worst practice”

performance management case study emanating from

the United States. This will then be contrasted with a

discussion of the Vanguard Method - derived from E.W.

Deming, the originator of modern quality management -

and its use in the Dutch police force.

The second day will explain and develop key theories

regarding motivation and organisational learning that

underpin the Vanguard method. The same theories will

be demonstrated to underpin Human Centred Design, a

methodology used by public sector organisations such as

MINDLAB in Denmark. This method will also be explained

using a case study of the Life programme for troubled

families in the UK.