We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We may also share information about your use of our site with our social media, advertising and analytics partners. Read more about our Privacy Policy.

I got it!

Executive Contact Exchange

Personalize, Digitize & Monetize Your Customer Services

The Customer Contact Exchange is the go-to meeting for C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practice and improve the future of customer contact.

The Exchange is put together by customer service executives to design an agenda that is tailor made for decision makers within the customer contact field. Join our experts  to ensure your contact strategies are as sharp as possible.

The Executive Customer Contact Exchange is not a typical conference and there are some key distinguishing features that provide you with a truly unique forum in which to participate:

Attendance is exclusive - Participation is strictly limited to senior executives from leading corporations to facilitate true peer-level networking for our delegation and speakers.

  • Strategic conference sessions - The intellectual content of the conference program is specifically designed for the seniority and maturity of the participants and has been developed following 9 months of in-depth research.
  • An itinerary customized to your current business objectives - Exchange participants customize their agendas by selecting conference sessions, Think Tanks and one-on-one meetings with solution providers that they are most interested in meeting and networking with.
  • One-on-one business meetings – The business meetings provide an exceptional opportunity for event participants to assess industry-recommended solutions and services that are available to help them achieve their business objectives. For a full list of the solution providers participating please visit our solution provider’s page.


12 Oct 2017 @ 08:30 am

13 Oct 2017 @ 08:29 am

Duration: 23 hours, 59 minutes


Hilton Hotel

Weena 8-10



Organised by


Recent Publications in Cooperation

Recent Videos in Cooperation

Recent News in Cooperation

Join us on Tuesday 27 March @EBRD HQ for a panel discussion on #women, #development and #democracy together with… https://t.co/Ve0tdFG4PW

@EBRD - 24 Mar 2018 10:57

The fourth and final #EBRDopen theme we will be discussing at #EBRDam is #goodgovernance https://t.co/bTsrLTa5kp

@EBRD - 24 Mar 2018 08:33

The third #EBRDopen theme we will be looking at at #EBRDam is climate resilience & water scarcity #CivilSociety https://t.co/OhVTMIRQih

@EBRD - 24 Mar 2018 08:32

Recent Speakers in Cooperation