We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We may also share information about your use of our site with our social media, advertising and analytics partners. Read more about our Privacy Policy.

I got it!

EFQM Internal Assessor Training

Start the Journey towards Excellence

The EFQM Excellence Model, developed by the European Foundation for Quality Management, enables organizations to analyze themselves systematically. All the necessary elements for organizational excellence (process quality, employee satisfaction, customer satisfaction, leadership quality, etc.) are analyzed.   The EFQM Journey to Excellence (J2E) / Internal Excellence Assessor (IEA-EFQM) Training gives you the skills to organize a self-assessment based of the EFQM Excellence Model, to act as an Internal Excellence Assessor, and to develop, after the self-assessment, a plan for Striving for Excellence.  During this training you will learn to identify where your organization is on its journey to excellence, where it could be be and how it can get there. Are you interested to learn how to use the EFQM Excellence Model to identify and drive improvements at your organization? Would you like to learn how to conduct a successful self-assessment based on the Excellence Model? Would you like to act as an Internal Excellence Assessor? Then this training is for you!   Goals This training is aimed at individuals who are seeking to start a business excellence initiative in their organization. Through this training, you will: • Unterstand how to use self-assessment as an improvement tool • Develop a roadmap for your organization's action plan • Discover how to prioritise improvement actions • Develop a plan to engage people within your organization for striving for excellence • Learn about tools and techniques to improve performance • Understand EFQM's Levels of Excellence • Recognize the cultural aspects of Excellence • Learn the skills to act as an Internal Excellence Assessor (apply RADAR scoring, define strenghts and areas for improvement, develop an assessment report, etc.) • Understand the self-assessment process (case study)   Methodology Exercises, discussions and presentations.   Benefits The “J2E” / "IEA" training is designed to get people in an organisation actively involved in using the EFQM Excellence Model to drive improvements and to act as an Internal Excellence Assessor. Accreditation / Certificates Participants who pass this training, will receive the EFQM certificate "Journey to Excellence" and the ITQM certificate “Internal Excellence Assessor (IEA-EFQM)”. They will be listed on the EFQM and ITQM websites. Adequate preparation prior and active participation during the training are required in order to receive the ;   Trainer Dr. Karl J. Koller, MBA  


19 Mar 2018 @ 08:30 am

21 Mar 2018 @ 04:30 pm

Duration: 2 days, 8 hours


Holiday Inn Al Seeb, Muscat, OM



Organised by

Institute for Total Quality Management (ITQM) (deactivated)

Recent Publications in Training

Recent Videos in Training

Recent News in Training

Tune in tomorrow! Find out more about #EuropeanUniversities & learn how to apply for the call via our Info Session… https://t.co/YIDA5vDGSV

@EUErasmusPlus - 17 Dec 2018 17:34

#EQAF 2018 – A debate on the scope of #qualityassurance @EQAF https://t.co/AI4OMY1nh2 https://t.co/JssbAsoqQM

@euatweets - 17 Dec 2018 14:54

Recent data from 28 countries shows that pedagogical staff development in higher education does not count at all, o… https://t.co/YEIGrmVuHh

@euatweets - 17 Dec 2018 14:31

Recent Speakers in Training