Not sure if your organisation’s delivery of services meets the necessary quality standards? Or how to even determine if it does?
Wondering what is the best way to select a Quality Management System (QMS) that is most suited for your organisation, and how to implement it correctly?
Want to contribute in the most effective way to your organisation’s mission?
If the required quality criteria are not met, the organisation’s reputation, and hence, the trust of your citizens and stakeholders, could decline. In spite of your job commitment and efforts in your everyday work, the desired results may be difficult to achieve, and in the worst-case scenario, there could also be legal ;
This course will provide you with insights on how to assess your organisation’s existing quality management system and facilitate the development of a new one. So you can ensure the delivery of high quality goods/ services that make the most efficient use of available resources, and provide the most value to your citizens.
What you will learn in this course:
By the end of the course, you will be able to:
Whom is this course for:
This course will mostly benefit professionals in positions of responsibility, both in the public and private sector, particularly:
Course methodology and highlights
This course is extremely personalised, where the experts and trainers will give individual attention to your specific questions and challenges, and work with you on identifying the appropriate solutions.
In order to ensure that you get the best results through this exercise, we will send you a questionnaire and preparatory assignment a few weeks before the course, focussing on topics like your organisation’s mission, vision, values, and the existing QMS.
Besides this 1:1 coaching, the course will also include:
This course is part of a 3-series programme on results-based management, which includes three topics very closely linked to each other:
You can choose to attend only one of the courses, but we would recommend you to attend all three, to get a full perspective on how you can continuously and consistently deliver the best outcomes for your organisation.
15 Oct 2018 @ 09:00 am
16 Oct 2018 @ 05:30 pm
Duration: 1 days, 8 hours
22 Onze Lieve Vrouweplein
6211 HE Maastricht