Root Cause Analysis is a key tool for eliminating defects and identifying solutions to prevent re-occurrence. This course will cover the basics of RCA investigations from 5 Whys to Cause and Effect Analysis. We will discuss when we need to investigate through trigger points, what is the role of the team and facilitator, and eventually the solution identification to prevent future reoccurrence of the problem. Root Cause Analysis can be applied to any type of problem from production, maintenance, safety and environment, financial services, HR, IT etc.