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Consumer Protection in Financial Services

Challenges in implementation of the EU legal acquis; The digital consumer of the future


This seminar will provide participants with answers to practical questions on retail financial services, focusing on cross-border payments and on  consumer and mortgage credits. It will offer an analysis of trends triggered by the continuing process of digitalisation of financial services as well as an overview of recent case law of the Court of Justice of the European Union. The benefits and challenges for consumers posed by a digital future of European financial services will be discussed.

Key topics

  • Directives on consumer credit agreements and on mortgage credit
  • Assessment of creditworthiness and the role of credit intermediaries
  • Proposed Cross-border Payments Regulation
  • Payment Services Directive (PSD II)
  • FinTech, sustainability and financial innovation
  • Recent case law regarding retail financial services

Who should attend?

Lawyers practising in the field of consumer law, retail financial services; in-house counsel; staff of EU institutions and permanent representations; representatives of consumer and business organisations as well as other stakeholders.


28 Mar 2019 @ 09:00 am

29 Mar 2019 @ 01:00 pm

Duration: 1 days, 4 hours


ERA Congress Centre

Metzer Allee 5



Organised by

Academy of European Law (ERA)

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