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Working Together for a Sustainable Recovery in Consumer Financial Services:

Addressing the immediate issues & needs of consumers in the financial sector in the of context of COVID-19

The overall aim of this conference is to discuss the immediate issues and needs of consumers and business in the retail financial sector in the light of COVID-19 & to address possible solutions in the context of the EU’s policy

Confirmed speakers so far include Jan Panek, Head of Unit, Consumer Policy, DG JUST and Andrea Liesenfeld, Deputy Head of Unit, Retail Financial Services, DG FISMA, European

There will be a focused discussion with representatives from consumer groups, business and EU policymakers on credit-related issues such as: access to credit / insurance, fight against over-indebtedness, debt advice support and debt-restructuring, non-performing loans including after government COVID relief

Key EU policies to be discussed include the Consumer Credit Directive review as part of the broader EU Consumer Agenda (including green & digital transition); future EC Action Plan on non-performing loans; ending of best practices temporary relief ;

In addition, there will a brief presentation of initial findings of an ERFF Working Paper looking at the longer term with a particular focus on investment and sustainable finance. This will lead into ERFF’s activities and engagement with consumer representatives and policy makers in



24 Nov 2020 @ 10:30 am

24 Nov 2020 @ 12:30 pm

Duration: 2 hours


Organised by

Passerelle public affairs

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