STEP-IN develops a global methodology for the effective analysis and tackling of energy poverty. STEP-IN has identified three highly challenging locations with diverse characteristics across Europe including: a mountainous region in Greece, a rural area in Hungary and an urban area in the UK with low quality housing. Within each of these areas there are a range of vulnerable consumers. At each of these locations a Living Lab is being set up which brings together local experts and stakeholders with energy poor consumers. These labs consist of a range of approaches including energy cafes, advisor visits and ICT systems. The ICT tools provided by STEP-IN support consumers, advisors and local stakeholder organisations to make effective decisions.