Luc Chauvin, ICT Manager, Vlaamse Overheid, and Robert Badila, General Manager, Cornerstone BTS, will highlight the top 10 mistakes that both suppliers and customers make when engaging in ICT outsourcing. Mr. Chauvin and Mr. Badila will share their lessons learned drawing from their years of professional experience and address areas including due diligence, contract structure and management, standards and policy, methodology, operations, software development, portfolio management, business change and partnership.