Program Purpose / ObjectivesThe purpose of this CME activity is to identify and discuss successful methods for mediating and negotiating disputes arising from the delivery of health carePreliminary Objectives for Activity:At the conclusion of this CME activity, participants should be able to:Identify different types of alternative dispute resolution (ADR)Distinguish ADR strategies from traditional litigationExplain interest-based negotiationExplain principled negotiationDistinguish between interest and positional negotiation strategiesOutline basic mediation techniquesIdentify basic negotiation strategies in mediationApply negotiation strategies to primary provider patient careDescribe the use of conflict resolution strategies in consultation liaison servicesExplore conflict resolution strategies in Medical Ethics Committee ActivitiesDescribe the role of mediation in resolving provider patient disputesRecognize the potential of conflict resolution strategies to address other healthcare issues.Conference Sessions generally take place during the days at sea (as cruise itinerary allows) to avoid conflicts with Ports of Call or evening entertainment.