The conference will address the challenges facing the future of this industry: the reality of fee structures, the risks of a social media presence and how advances in technology are changing what service customers expect from their bank, and how this is distributed.Key topics to be addressed include:Envisaging the retail bank of the future: how will banking change strategically and operationally?Discussing how best to mitigate the risks of a social media presenceEngaging with customers: the future of fee structures and customer serviceExploring cutting-edge innovation in payments and its impact on bankingManaging multi-channel distribution and new channels of communicationUnderstanding the drivers of change in customer behaviourWho attends The Future of Nordic Banking?Now in its 4th year, The Future of Nordic Banking continues to attract senior-level decision makers from across Europe to take part in one of the largest banking conferences in this region.