This hands-on training course gives you insights into the art of interaction in multicultural environment and includes a dynamic workshop on verbal diplomacy. Due to the fact that cross-cultural differences can obstruct communication and interpersonal relationships this training aims to encourage and promote clear lines of successful multicultural communication.Furthermore, the aim of this training session is to reduce the level of frustration, anxiety, uncertainty and concern when communicating at various levels with people from around the globe.You’ll participate at the dynamic group workshops and discussions about currently used norms and proper rules of international protocol that you need to understand if you are either handling the organisation and logistics pertaining to the high level visits, or if you participate at such events and get in personal contact with distinguished visitors. The group workshop will include planning and establishing order of precedence and preparing agendas, table seating, vehicle seating, drafting welcome letters and thank you notes, invitations & RSVPs; organizing signing agreement ceremonies and activities when planning, coordinating, and participating at conferences, international social events and much more.You`ll work with top Europrotocol experts facilitating the programme. and you`ll learn how to handle any protocol issues you would come across when organizing or attending international meetings or any other event. Main Topics: Importance of understanding the cultural dimension of international communication - Verbal diplomacy - Bilateral & multilateral diplomacy - Key protocol events - VIP Visits - Ceremonies - Meetings & conferences - State visiting protocol agenda - Corporate working visiting protocol agenda - Event protocol agenda - Orders of precedence - Greetings – Ceremonial Arrival / Departure - Appearance & self-presentation - Recognition of honoured guests -Receiving lines - Interpreters - Signing ceremonies - Flag code etiquette - Seating arrangements - Entertaining - Invitations and RSVPs - Networking - Dress code - Business cards - Place, menu and table Cards - International gift giving and receiving - Handling media representatives - Diplomatic correspondence and much more.