Overview : This webinar will cover best practices in documentation and worst practices. How to help your managers understand the importance of documentation enough so that it will become a priority for them. We'll cover how to and how not to write, store, present and use documentation. We'll look at bad examples, good examples and disastrous examples. Why should you attend: In HR and as managers we are always advised to document, document, document… But deciding what should be documented, how situations should be stated, what words to use, what to include or not and how NOT to can be tricky if someone has never been trained. Who sees the documentation and how it is used becomes trickiest of all. For many a company documentation has been used to their detriment, whether deservedly or not.Even more problematic is that managers often keep a hodgepodge file on employees that they consider their own personal, personnel file. That file usually contains blunt, unvarnished and highly personalized opinions and reflections on the personnel they manage. Using that unsound documentation to generate documentation or sometimes even to cover up unsound management practices can turn a bad situation into a costly one in terms of both people and the business. Areas Covered in the Session:What to think about before you write it all down and how to review before signatures are in place12 criteria for good documentationWhat you don't write down can be as important as what you do - considering timing and purposeEmails = e for evidenceDocumentation on the fly or remotely - what to jot and what to notSignatures - When and how to get them and just as importantly - how to notHow to make documentation "real" for managers"Building a File" - Rarely a good idea, yet often the only documentation skill at which bad managers excelKeeping it private - Determining Need To Know vs Want to KnowChecking documentation for accuracy before making a negative employment decisionUsing even less than positive documentation effectively in difficult conversationsWho Will Benefit:ManagersBranch ManagersStore ManagersHR GeneralistsHR ManagersPlant ManagersManagementBusiness OwnersTeri Morning, MBA, MS, SPHR, SPHR-CA is the President of her own HR Consulting firm. She has over 15 years human resource and training experience in a variety of professional fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit company structures.