Rapid advancements in technology and the growing use of social media has  come hurtling into our lives and has changed the way in which consumers access information, making them more powerful than ever before. Companies are starting to realise that their customer service can’t just be good some of the time, it has to be consistently excellent across all channels.That’s why the leading minds in customer service will gather at the Executive Customer Contact Exchange (October 14 - 15, Florida) to discuss best practice and learn how to implement the very latest tools and techniques required for delivering an excellent customer service. Through streamlining operational activities and creating a customer focussed culture, you have the potential to transform your customer service strategy and gain a crucial advantage in your marketplace.The following world renowned customer service and experience leaders have been hand selected to speak at the Exchange: Barclaycard US , Chief Operating Officer, Global OperationsSears Holding , DVP, E-Commerce Customer OperationsWells Fargo , EVPErie Insurance , VP Customer CareDIRECTV, Senior Director, Customer Satisfaction Neiman Marcus, VP Customer Care Dunkin' Brands, Strategic Initiative Director, Office of the COO Ask.com, GM, Worldwide Customer Care and Technical Support Verizon, Director of Social Media & Digital StrategyWalgreens, Director, Operational Excellence & Customer Care Operations For further information about the speakers, agenda and to attend as a delegate, or to discover what opportunities remain for solution providers, please visit our website or call +44 207 368 9484If you are a solution provider, the Exchange represents a unique business development opportunity where you can meet the leading brands in the customer service world. All of whom attend to discuss best practice, form key business relationships and to find new solutions to help propel their customer service strategy to success.For more information or to register:Tel: +44 207 368 9484