OverviewIn most hospitals, more than half of all patients on the inpatient units come via the Emergency Medical Services. If the front door of the hospital doesn’t facilitate great care and a great patient experience (for those discharged as well as admitted), it can be very difficult to recover. Unfortunately, stories about struggling EDs have become the rule rather than the exception across the United States.Why Should You AttendIf your Emergency Department:Has left without being seen (LWBS) of greater than 1.5%Has patient experience/satisfaction scores below the 75th percentileIs ever on diversionHas low morale among staff members or turnover that is higher than other areas comparable areas in the hospital (i.e., ICU or OR)Has tension between RNs, techs and providersHas declining market share (especially if you’re losing volume to local urgent care centers or free-standing emergency departments)Areas Covered In This WebinarEvery process produces exactly what it is designed to produce—not necessarily what it is intended to produce. Unfortunately, many hospitals have designed Emergency Department (ED) processes that have unintentionally built in waste, including unnecessary waits, rework and movement. EDs are the front door to hospitals and yet many hospitals struggle to take care of the patients who come to them for care, creating an unsatisfactory patient experience. In some communities, the percent of patients who register and are triaged and then leave before they’re treated is above 10 percent. Building more ED beds and increasing staffing are expensive solutions that often aren’t necessary. In this session, participants will learn the connection between the theory behind successful ED transformations and the practice of creating these seven habits in their EDs. They’ll learn from case studies (ranging from Level 1 Trauma Centers and academic medical centers to community hospitals across the country). Participants will learn how addressing key principles required for highly functioning EDs is a patient-focused and staff-driven way to improve performance in the short run and establish a sustainable solution in the long run. Learning ObjectivesLearn the basic tenets of a participatory rapid redesign and deployment process.Gain specific strategies and methodologies to improve processes and create a culture of quality simultaneously.Learn the seven habits that must be acquired if an Emergency Department is going to achieve benchmark performance.Explore conversation as a core business process and its powerful impact on engagement and quality. Who Will BenefitED administrativeNursing directorsED medical directorsChief nursing officersChief operating officersLevelIntermediate