Overview:

This high-energy, interactive program offers a new definition of conflict, a new way of looking at it, a new way of experiencing it, and a new way of responding to it. You will learn to practice conflict resolution through the use of film clips, real-life examples, tips, guidelines, role-plays, inquiries, and experiential exercises. In addition, you will be introduced to a unique communication model, which can serve as a guide to help you achieve "win/win" outcomes. Course content will be customized to focus on the concerns of all attending.

Why should you attend?

Conflict is a bad thing. That's what most of us believe. We consider it to be potentially harmful or destructive. So when it shows up in either our personal or professional lives, we try to avoid it.

Nevertheless, I have seen people throughout my career find the courage to engage in the process of conflict and come out the better for it. How do they do that? From what I've seen, these individuals understand they can approach the practice of conflict resolution from a more allowing and accepting viewpoint.

When we envision conflict from a point of view of acceptance, without the negative judgment, with an open attitude of discovery and opportunity, the process of conflict can become a gateway to greater understanding of others and ourselves. It can be understood as a gift meant to help us move forward.

Areas Covered in the Session:

In this program, you will learn:

• Why we view conflict as a negative and how to transform this perception into one that maximizes our potential as professionals
  • How to become more comfortable, confident, and masterful with the process of conflict
  • To be more responsive, rather than reactive, when "negative" or "positive" emotions arise while we're working through conflicts
• How to stand up for ourselves when dealing with "bullies" and others who we experience as being in a "one-up" position in relation to ourselves
• To be more receptive to our own inner guidance as it arises when processing a conflict
• The value of distinguishing what position we are in: our own side, our opponent's side, or in a neutral position;
• Five possible strategies to use when we're engaged in external conflict
• How to create a safe "container" so we may feel free to express our truth

Agenda:

Day 1 Schedule:

Lecture 1: Introduction: What is conflict and what purpose does it serve optimally?

Lecture 2: The important role quality communication plays in resolving conflict; the quality communication model: a tool for communicating in an optimal way

Lecture 3: Patterns of Conflict: What has been our history with conflict? How does conflict currently show up in our lives?

Lecture 4: Participating with Change

Lecture 5: Dealing with our emotions/connecting with and expressing our feelings assertively

Lecture 6: Personal Leadership: Knowing what we want

Lecture 7: Cultivating the Ability to be Present

Lecture 8: Conflict Options

Day 2 Schedule:

Lecture 1: Ways We Try to Avoid Conflict

Lecture 2: Masculine and feminine approaches to conflict resolution

Lecture 3: Personal Responsibility

Lecture 4: Respecting Others/Respecting Ourselves

Lecture 5: Resolving Inner Conflict/Disengaging from Our Inner Critic

Lecture 6: Building Workable Agreements

Lecture 7: Rituals of Reconciliation

GlobalCompliancePanel Refer a Friend Program: Any Customer to 3 Referrals "Can Participate 2 Days Seminar for free of Cost