‘Problem Solving & Decision Making’ course is a masterclass course which presents the structure, process and the required tools with which someone can solve problems and take the appropriate decisions. The course gives emphasis to the fundamental element for effective problem and decision making: critical thinking. Critical thinking is the application of scientific methods and logical reasoning to problems and decisions and it is of fundamental importance in enabling people to avoid common mistakes, challenge our beliefs, assumptions and/or perceptions, evaluating alternative solutions and anticipating possible ; This course will equip the participants with in depth knowledge in order to use analysis, synthesis and positive inquiry to address individual and organizational problems. Upon completion of this course, the participants will be able to identify a problem, conduct a root cause analysis of the problem and develop a set of criteria to evaluate different solutions for the same problem. Using case studies and situations, the participants will have the opportunity to explore successful models and proven methods on problem solving & decision making, that can prove to be valuable not only to their work and their organization but to their everyday life as well. This is a masterclass course taught by high-calibre trainers with vast experience in organizational processes.

Main Aims

• Understand the process for problem identification
• Create a problem statement
• Conduct a root cause analysis of the problem
• Develop criteria to evaluate solution to the problem
• Generate a list of solutions
• Select the best solution
• Validate their solution
• Develop a plan to implement the solution
• Develop a plan to monitor and verify the solution
• Develop a communication plan
• Make tough decisions aligned with operational priorities.
• Identify and plan for the resolution high-priority issues.
• Understand and proactively manage risks and opportunities.
• Ask the right questions to find hidden insight.

Why PSDM?

This highly interactive course can make a difference to positive outcomes in your life and personal success. With a balance between theoretical and participative learning, this course will increase ability to identify and solve problems, and to make good decisions with positive outcomes, which is fundamental to a productive and fulfilled life. We are constantly faced with problems of varying magnitude, and must make decisions based on information and rational thought processes.

Problem Solving and Decision Making presents a structure, process and tools to help you solve problems and make decisions, and which will assist in various aspects of your life.

Participants will practice problem solving processes by working on actual problems. The focus is on group decision making, but participants will be able to apply the same processes and tools to individual problems and decisions. This highly interactive course can make a difference to positive outcomes in your life and personal success.

Who to attend PSDM?

The SC-PSDM course is ideal for:

• School principals & directors (primary & secondary)
• Teachers (primary & secondary)
• Academic staff (tertiary)
• Directors/managers (companies/NGOs)
• Community leaders
• Business Development Managers
• Consultants
• Trainers