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Digital Customer Experience: BFSI Market

The conference is created for BFSI executives who want to learn about innovative technology for engaging & growing their customer base & aims to align the organization’s CX with Global Best Practices.

This Digital Customer Experience conference will focus on every aspect of digital customer experience strategy, Identity Management and Governance (IMG), Customer Communications Management (CCM), Intelligent Document Process Automation (IDPA), Know your Customer (KYC), Application Programming Interface (API) and technology selection that will not only ensure customer’s expectations are exceeded in the digital era, but also improve internal processes and drive revenue.

The content has been curated to ensure that it provides value and cross industries best-evidenced practices for those who are looking to start, accelerate, sustain or reboot their programs. To drive customer-centric strategic change within your organization using the latest advancements in data, insight, design-thinking, and analytics.

Conference Summary:

  • 2 days – Interactive sessions, panel discussions, networking & experience exchange
  • Expert speakers – Industry leading companies, thought leaders
  • Attendees – limited number high-level participation

Key Topics & Discussions:

  • How to Build a Product That Customers Actually Need 
  • Ensuring Superior Digital Experiences for the Private Banking Segment
  • Re-inventing Customer Experience in a Data Driven Digital Ecosystem
  • Unlocking Digital Value in Customer Journey
  • Digital Experience in the Eyes Of The Customer
  • Where Do Digital, Customer & Experience Meet?
  • The Rise of APIs
  • Your Employees are Customers Too
  • Customer Experience Under Digital and Traditional Banking
  • Digital CX in Banking: Perception vs. Reality


18 Feb 2020 @ 08:30 am

19 Feb 2020 @ 06:31 pm

Duration: 1 days, 10 hours


To be announced - Berlin


10117 Berlin


Organised by

BIS Group

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