Achieving end to end visibility by combining various IT workflows such as IT service management, IT Business Management, IT Operations Management, Devops, Secops and Integrated Risk Management is a reality.   The underlying Common Services Data Model (CSDM) is a native functionality of the powerful ServiceNow Platform that enables this extensive cross functionality collaboration.

In this session you will learn:

• How the Common Service Data Model (CSDM) will be beneficial to deliver cross departmental IT services
• That achieving end-2-end visibility on IT process is achievable on the ServiceNow platform