The pace of digital transformation is accelerating, requiring ITSM to adapt and modernise as organisations prepare for the ;Is your organisation ready?
According to IDC, more than 60% of organisations are shifting or increasing their technology spend to transform their business for the digital future, and are increasing their use of higher velocity and more business-critical technologies. Service management needs to become more agile and accessible to cope with this fast-paced environment and the expectations that come with it.

SMAX enables organisations to elevate service management with embedded operational excellence and an optimized platform that sparks user productivity.

Join Open Text and your peers for a discussion on how SMAX provides an intelligent approach to extending service management beyond the IT function with digital speed and a superior user experience.

CUSTOMER USE CASE FROM THE UNIVERSITY OF MILAN

“Introducing SMAX gives us a single point of contact and an efficient way to track our requests, ensuring we maintain our SLAs and improve our service delivery. The combination of SMAX with Universal Discovery and CMDB supports our staff onboarding processes, greatly improving ;, Yuri Pasquinelli — IT Director, University of Milan.

Outcomes:

• Boosted productivity for nearly 200,000 users with easy
• Strengthened SLA compliance with intuitive out-of-the-box
• Improved service quality through full request visibility and
• Enabled end-to-end asset lifecycle management with effective CMDB