Public sector organisations looking to remain relevant and competitive in our current context must become learning />Learning Organisations are organisations based on knowledge-oriented leadership practices, encouraging learning transfer at all levels with all members, and together as a collective, in order to achieve long-term success.

In that sense, a learning organisation is closely tied to efficient Knowledge Management practices, which are part of the Total Quality Management model (TQM), more specifically the Common Assessment Framework tool (CAF).

As a way to increase learning in public organisations, Knowledge Management practices need to come into action. This will enable public organisations across the globe to boost, transform and efficiently manage their performance, as well as to adapt to the greater public service orientation and transform them into learning organisations.

What will the round-table cover?

• The concept and importance of learning
• Concepts of Total Quality Management, Common Assessment Framework and Knowledge Management and their relation with the improvement of quality in public sector organisations, as well as taking a step forward towards becoming a learning
• Experiences and lessons learned by the speakers
• Practical examples of the CAF tool and Knowledge Management in use and the transition of public sector organisations into learning