Overcoming the challenges of RPA with lean management at Merck

• Choosing the right business processes between best ROI and high complexity of non-standardized processes with high level of frequent human intervention in order to execute
• Using Lean Sig Sixma for identify the right processes for automation, improving process stability and enhancing process robustness
• Standardizing process redesign in the CoE with lean practices and systematizing the delivery process
• Process Mapping: How to avoid automating tasks instead of processes?