With consumer trust at an all time low and Ofgem calling for a "simpler, clearer, fairer" energy market for all consumers, the industry is undergoing significant changes. This event will examine the impact of reforms such as the Retail Market Review and new RIIO metrics, and identify strategies to make the most of additional customer touchpoints during the smart metering roll out, Green Deal and transition to the low carbon economy.Why attend in 2013?Share best practice with senior figures from the Big 6, independent retailers and DNOs on building trust in the sectorIdentify ways to improve the customer journey, from customer feedback mechanisms to retention strategiesDebate with Ofgem on the impact of the Retail Market Review on the customer experience and innovationGet smarter about customer data and long term engagement during the metering roll outTake away insight into additional revenue opportunities such as the Green DealNetwork with peers from across the energy supply and distribution industries