Employees working side-by-side need to learn how to respect each other so that they can work as a team. Unreturned email, unfulfilled promises, late arrivals at meetings, distracted listening all hurt workplace productivity and make work an awful place to be. In this program, Judi teaches your employees and managers the top ten guidelines for workplace civility. They learn how to evaluate their words and actions using a variety of time-tested verbal and nonverbal communication tools. The program is based on the idea that civility, like all good communication practices, is a skill that can be taught, reinforced, and rewarded. Judi applies the principles of civility in all the activities on the job: interaction in meetings, in the lunchroom, at the copier, on the telephone, at our desks, everywhere employees come in contact with one another. The results are a safer, more productive workplace. This is a must-attend webinar to learn and develop a civility plan based on communication skills and practices that can be implemented in the workplace without introducing subjective judgments. Areas Covered in the Session : Look at civility as a communication skill that can be taughtFind the common elements that universally distinguish “civility” from “incivility”Define 10 Civility Skills & how to apply them in the workplacePinpoint the role of managers in creating & sustaining civility in the workplaceUnderstand the cost of incivility in terms of lost productivity and staff attritionLearn how technology has impacted civilityDiagnose how & why civility breaks downChoose the most respectful communication practices Understand the negative consequences of gossip & develop ways to eliminate itDevelop a positive communication climate to enhance productivityUse appropriate email, telephone, shared space and meeting etiquette Who Will Benefit: ManagersSupervisorsLeadersHuman Resource ProfessionalsShift LeadersCustomer Service ProfessionalsExecutive DirectorsOffice ManagersVolunteer Coordinators