If your organization is struggling with an overly burdensome complaint management system or the number of complaints is continuing to rise with no end in sight, then now would be a good opportunity to streamline your organization’s approach to complaint management.This Webinar will breakdown the complaint management process so attendees will be exposed to a clear, concise and compliant approach to complaint management in accordance with 21 CFR, Part 820.198 requirements. Remember, there are no such things as maximum compliance or minimum compliance; there is just compliance when it comes to meeting the FDA’s requirements for the complaint management system.Areas Covered in the Session :Reviewing the Requirements Associated with 21 CFR, Part 820.198Understanding the agency’s interpretation of processing complaints in a timely and uniform manner.Information that needs to be incorporated into a complaint file.The complaint investigative process.Processing oral complaints.Use of decision trees to determine the need to report a complaint as an MDR reportable event.The documentation process for when a decision is made not to investigate a complaint.Customer response letters and follow-up.Linkage to the CAPA SystemWho Will Benefit:Quality ProfessionalsRegulatory ProfessionalsCustomer Service ProfessionalsMedical Science ProfessionalsPrice Tags:LiveSingle Live : For One Participant$ 249Corporate Live : For Max. 10 Participants$ 899RecordingSingle REC : For One Participant - Unlimited Access for 6 Months$ 299For more information and enquiries contact us atCompliance Trainings5939 Candlebrook Ct, Mississauga, ON L5V 2V5, Canada  Customer Support : #416-915-4458