Client Onboarding

Is the process of banks & financial institutions embarking on a new relationship with their clients. It has several steps to gather essential information on the client and perform regulatory, legal, and credit-related due diligence with identity checks.

Just from the above explanation of Client Onboarding, we know the importance of building good relationships and communication with potential and current clients, whilst ensuring the onboarding is a user-friendly and good experience whilst effectively completing the KYC process.

The amount of KYC needed to effectively onboard can be a lengthy and frustrating path for the client, this can be detrimental to onboarding into banks and financial institutions if not managed properly.

Identification of the client (Digitally), Customer/Enhanced Due Diligence, performing AML/AFC checks are just a part of the onboarding process but can be described as the most important, to ensure no illegal activity can occur with the client. What is out there in regards to technology, theory, practicalities, and solutions to ensure an efficient, effective, comprehensive and regulatory-compliant onboarding process.

This is what we will focus on in this 2 day fully hybrid event as we understand that in this challenging economic environment, banks and financial institutions are expected to match each other closely in terms of product innovation and financial service 

A real difference will, therefore, lie in creating a high-quality first impression with the client and ensuring a stress-free, efficient, and user-friendly onboarding 

The bottom line is that financial institutions & Banks must constantly revise and improve customer experience to keep customers happy and satisfied, whilst still staying within the regulatory framework and in return retaining the client for heightened portfolio and continuous profits, both from the retainment of clients and the onboarding of new clients.

Let’s bring B2B Events back to the physical!