The purpose of this workshop is to produce input for EU and Member States to complete the eGovernment Action Plan's tasks on collaborative production of services. Emphasis is given to those actions under priority 1 calling the Commission and Member States to facilitate exchange of experiences and develop guidelines and targets for the rollout of collaborative services.At this stage, the setting of targets is feasible, as the conditions set by the eGovernment Action Plan have matured. As many as possible sets of targets should be proposed and discussed further, relating to: user satisfaction, service fulfillment, digital literacy of citizens, level of expectation to co-create services, civic sense and interest in participating in policy-making, re-use of public information, transparency etc.